Frequently asked questions

Not at all. In fact, we frequently work alongside existing Managed Service Providers (MSPs) and internal IT teams.

While your current IT provider continues handling day-to-day technology needs, such as desktop support, Microsoft 365, software management, printers, and help desk requests, we take responsibility for the underlying network infrastructure that keeps everything connected.

This collaborative approach allows your existing provider to focus on what they do best while we bring specialized expertise in network design, security, performance, and reliability.

The result is a stronger, more dependable network that benefits your entire organization, including the IT team already supporting you. We consider that a win-win.

We specialize in the design, deployment, and ongoing management of your organization's core network infrastructure, including firewalls, routing, switching, wireless networks (Wi-Fi), secure remote access, and the specialized networking required for professional audio, video, and lighting systems.

Our managed network services include proactive infrastructure monitoring, automated alerts, firmware and security updates, configuration backups, troubleshooting, performance optimization, and ongoing technical support.

Technology never stands still, and neither should your network. As your organization grows and its needs evolve, we help ensure your infrastructure remains secure, reliable, and ready for what's next.

Unlike traditional Managed Service Providers, we focus specifically on network infrastructure rather than end-user devices and general IT support.

We do not manage desktop computers, laptops, printers, copiers, Active Directory, Microsoft 365 licensing, antivirus software, malware removal, or traditional end-user help desk requests.

By maintaining this specialized focus, we're able to deliver a higher level of expertise and attention to the network systems your organization depends on.

If you need these additional IT services, we're happy to recommend trusted MSP partners who can work alongside us to provide a complete solution.

Professional audio, video, and lighting systems place unique demands on a network that go far beyond everyday internet access, email, and office applications.

Technologies such as Dante, NDI, AES67, sACN, and SMPTE ST 2110 rely on precise timing, consistent data delivery, and high-performance network infrastructure. Even brief interruptions, congestion, or improper network configurations can result in audio dropouts, video glitches, synchronization issues, or complete system failures.

Unlike traditional office traffic, many of these systems operate in real time, leaving little room for delays or inconsistencies.

That's where specialized network design makes the difference.

We engineer networks with the switching capacity, bandwidth, traffic prioritization, synchronization, and redundancy these technologies require. Whether your AV systems operate on dedicated infrastructure or share a network with everyday business traffic, we ensure everything is designed to work together reliably.

The result is a network built not just for connectivity, but for the demanding performance requirements of professional AV systems.

Absolutely, when the equipment is capable of meeting your organization's needs.

We don't believe in replacing hardware simply for the sake of replacing it. Our first step is to evaluate your existing infrastructure, understand your requirements, and determine what can be retained, improved, or reconfigured.

In some cases, we may recommend upgrades or replacements to improve performance, security, reliability, or compatibility with newer technologies.

Our goal is to make the most of your existing investment while ensuring your network is built on a dependable foundation for the future.

We work with churches, houses of worship, businesses, educational facilities, event venues, and other organizations that depend on reliable, secure, and high-performance network infrastructure.

We are particularly well-suited for environments where traditional IT networking intersects with professional audio, video, lighting, broadcast, and media production technologies.

Whether you're operating a small business, managing a multi-building campus, or supporting a complex production environment, we bring the technical expertise needed to keep your network running smoothly.

Absolutely. While professional AV networking is one of our specialties, it's certainly not a requirement.

Many of our clients are businesses and organizations that simply need a secure, reliable, and professionally managed network.

For smaller organizations, hiring a full-time network engineer often isn't practical or cost-effective. We provide access to that specialized expertise without the overhead of an additional full-time employee.

From firewalls and network security to Wi-Fi coverage, switching, connectivity, and ongoing infrastructure management, we help organizations of all sizes build and maintain networks they can depend on.

Absolutely. Through our systems integration division, Clear ProAV, we provide professional on-site installation, configuration, deployment, and commissioning of network infrastructure.

Our capabilities include structured cabling, network racks, switches, firewalls, wireless access points, fiber-optic infrastructure, and complete network installations.

Because we also specialize in professional audio, video, and lighting integration, we understand how to design and install infrastructure that supports both traditional IT systems and demanding AV applications.

From new construction and major renovations to upgrades of existing facilities, we can help with the entire process, from initial design through installation and ongoing management.

We help organizations find, evaluate, and manage internet, voice, and cloud connectivity services through our relationships with hundreds of service providers nationwide.

Rather than navigating multiple providers on your own, we help identify the best available connectivity options based on your location, bandwidth requirements, reliability needs, and budget.

As your authorized partner of record, we can also serve as your primary point of contact with your service provider, helping coordinate new installations, service changes, outages, escalations, and scheduled maintenance.

Our provider sourcing and coordination services are available at no additional cost to your organization. Your selected services are billed directly by the provider, with no additional markups or finder’s fees charged by Clear Pro I.T.

Absolutely. We believe thorough documentation is a critical part of a professionally designed and managed network.

Every network we deploy is backed by comprehensive technical documentation, including network topology diagrams, IP addressing schemes, VLAN configurations, MAC address listings, static IP assignments, DHCP scopes and ranges, equipment inventories, and critical infrastructure settings.

We organize and maintain this information as your network evolves, ensuring accurate records are available when troubleshooting issues, planning upgrades, or supporting future expansion.

Well-documented infrastructure makes your network easier to manage, faster to troubleshoot, and more dependable over time.

Every organization is different, so we begin by learning about your existing environment, current challenges, and future technology needs.

Our network assessments typically involve an on-site evaluation of your existing infrastructure, including firewalls, switches, wireless access points, connectivity, and the devices and systems that depend on them.

We review available documentation, examine configurations, and, when appropriate and authorized, perform network discovery and diagnostic testing to better understand your environment.

We then identify potential performance bottlenecks, security concerns, aging equipment, configuration issues, and opportunities for improvement, including any specialized requirements for professional AV systems.

From there, we provide practical recommendations and a clear path forward, whether that involves optimizing your existing network, making targeted upgrades, or planning a more comprehensive infrastructure redesign.